Required Qualifications

•     8-10 years of progressive experience in IT support / IT operations, including at least 2–3 years in a managerial or team-lead capacity.

•     Prior experience supporting a GCC, shared services centre, or captive/MNC environment is strongly preferred this role requires someone who understands multi-business-unit IT operations from day one.

•     Hands-on experience with Active Directory, Microsoft 365 / Office 365 administration,

•     Solid fundamental understanding of networking switches, routers, LAN/WAN, Wi-Fi, and internet connectivity sufficient to triage and escalate effectively, even without a dedicated network engineering background.

•     Working knowledge of backup and disaster recovery tools and practices.

•     Demonstrated experience in vendor management, stakeholder management, and IT asset/inventory management.

•     Comfort working across multiple ITSM, monitoring, and productivity tools simultaneously; fundamental understanding of ITIL practices.

•     Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.