Must bring in deep domain expertise, thought leadership, understanding of current & future trends, use of latest technology to drive improvements, ability to drive service excellence and client business value in these areas, understanding of quality and operational excellence drives, understanding of analytics from BFS perspective.
SLA Management, Delivery Management, People Management and Stakeholder Management
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Employment Type: Permanent Job, Full Time