Roles and responsibilities
- Developing a deep understanding of the organizations business and providing leadership visions and ensure the quality of all deliverable is met.
- Managing stakeholder relationships, by partnering and influencing them on business and day to day operational issues and expectations.
- Contributing to plan and lead implementation of annual operating plans for relevant business unit.
- Enforcing that SLA's are met on time.
- People Management
- Mentoring, Coaching team in meeting the organizations value and vision
Required Candidate profile
20 years of overall experience from a large service organizations (BFS)
Excellent communication, stakeholder management, leadership capabilities
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Employment Type: Full Time, Permanent