About Client: 

A leading BPO Organization

Job Responsibilities:

Essential duties and responsibilities include the following (other duties may be assigned)

Catalog analysts will be responsible for working on one or more critical programs or tasks for a product category. The tasks include (but not limited to) audit vendor submissions to meet client's catalog standards, interacting or coordinating with suppliers/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and performed. The individual is expected to perform these tasks by using fair judgement in understanding instructions provided by the process lead/manager. The role will have daily deliverables across productivity, quality and utilization as basic metrics. This role will work with various partners within the organization to enhance the business.

Key Responsibilities:

• Handle daily volumes of the assigned tasks and ensure that the given SLA are met per the quality standards.
• Maintain records of day-to-day work by updating the trackers to reflect work done.
• Demonstrate excellent time management skills.
• If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.
• Interacting and collaborating with suppliers or merchants to accurately reflect the product information in the client catalog.
• Willingness to take initiatives and responsibilities.

Candidate Requirements:

• Bachelor's degree in any discipline with 1-3 years of work experience 
• Worked in e-commerce catalog management/ content validation/ data labelling
• Typing skill (atleast 40 words/ min) with no error
• Proficient in MS Office tools.
• Strong written and oral communication skills in English is critical for the role.
• Good logical thinking and problem-solving ability.